Privacy Policy | Dependable Tech Solutions

Our Commitment to Your Privacy

At Dependable Tech Solutions ("DTS", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and sharing of your data when you use our website, services, products, or interact with us through any channels.

We've designed this policy to comply with global privacy regulations including the General Data Protection Regulation (GDPR), California Privacy Rights Act (CPRA), and other applicable privacy laws as of 2025. We strive for transparency regarding how we process your data and respect your privacy rights.

Key Privacy Principles We Follow

Transparency: We clearly explain what data we collect and how we use it.
Data Minimization: We only collect information that's necessary for the services we provide.
Purpose Limitation: We only use your data for the purposes outlined in this policy.
Security: We implement advanced measures to protect your data from unauthorized access.
Your Control: We provide options for you to access, modify, or delete your personal data.

Information We Collect

We collect information in the following ways:

Information You Provide Us

Account Information: When you create an account or sign up for our services, we collect information such as your name, email address, phone number, job title, and company information.
Service Data: Information you provide when using our services, including configuration preferences, backup data, and network settings.
Communication Data: When you contact us through email, phone, our website forms, or other channels, we collect the information you provide, including the content of your messages.
Payment Information: For paid services, we collect billing information, though full payment details are typically processed by our secure payment processors.

Information We Collect Automatically

Device and Usage Information: We collect information about your device, browser, IP address, and how you interact with our websites and services.
Service Usage Data: Information about how you use our managed services, including analytics on system performance, usage patterns, and technical diagnostics.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, understand usage patterns, and improve our services. For more details, please see our Cookie Policy section below.

Information from Third Parties

Partner Data: We may receive information about you from our business partners and service providers when you use their services in conjunction with ours.
Public Information: We may collect publicly available information about your organization to better tailor our services.

How We Use Your Information

We use your information for the following purposes:

Providing and Improving Services: To deliver, maintain, and enhance our IT solutions, including network management, security services, cloud solutions, and backups.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
Communication: To send important notices, updates about our services, and respond to your requests.
Security and Compliance: To ensure the security and integrity of our services, detect and prevent fraud, and comply with legal obligations.
Analytics and Improvement: To understand how our services are used, identify trends, and make data-driven improvements.
Marketing: With your consent, to send you information about relevant products, services, and promotions. You can opt out of marketing communications at any time.

Legal Basis for Processing (for EU/EEA Users)

For users in the European Union and European Economic Area, we process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our contractual obligations to you when you use our services.
Legitimate Interests: Processing based on our legitimate business interests, such as improving our services and ensuring security, provided these interests don't override your fundamental rights.
Consent: Processing based on your specific, informed consent, which you can withdraw at any time.
Legal Obligation: Processing necessary to comply with legal requirements.

How We Share Your Information

We may share your information with the following categories of recipients:

Service Providers: Third-party vendors who help us deliver our services, including cloud hosting providers, payment processors, analytics services, and customer support tools.
Business Partners: Companies we collaborate with to offer integrated or joint services.
Legal and Regulatory Authorities: When required by law, court order, or to protect our legal rights.
Professional Advisors: Including lawyers, auditors, and insurers, as necessary for our business operations.
Corporate Transactions: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards for your data.

We require all third parties to respect your privacy and process your data according to strict security standards. We do not sell your personal information to third parties.

Data Security and Retention

We implement technical, organizational, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, regular security assessments, and employee training.

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request information about what personal data we have about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data in certain circumstances.
Restriction: Request limitation on how we process your data.
Portability: Request a copy of your data in a structured, machine-readable format.
Objection: Object to our processing of your data in certain circumstances.
Automated Decision-Making: Request human intervention for decisions based solely on automated processing.
Consent Withdrawal: Withdraw your consent at any time when processing is based on consent.

To exercise these rights, please contact us at privacy@dependablesolutions.tech. We will respond to your request within the timeframe required by applicable law (typically 30 days). While most requests are free, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

International Data Transfers

We primarily store and process your data within the United States. However, we may transfer your information to service providers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions, or other legally recognized mechanisms.

Cookie Policy

Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and personalize content. These technologies may collect information about your device, browsing actions, and patterns.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly.
Analytical/Performance Cookies: Help us understand how visitors interact with our website.
Functionality Cookies: Enable personalized features and remember your preferences.
Targeting Cookies: With your consent, these cookies may be set by our advertising partners to create a profile of your interests.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about the specific cookies we use, please review our Cookie Notice available on our website.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of significant changes by posting a prominent notice on our website, sending you an email, or through other appropriate channels. The date at the top of this policy indicates when it was last updated.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Dependable Tech Solutions
Attention: Privacy Officer
Email: privacy@dependablesolutions.tech
Phone: 386-507-3781

For users in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal data violates applicable law.