Dependable Tech Solutions

VoIP (Voice over Internet Protocol) Services

• VoIP System Design and Planning: Developing a VoIP solution that meets the organization’s communication needs, including selecting appropriate hardware, software, and network infrastructure.


• VoIP Installation and Configuration: Setting up VoIP hardware such as IP phones, gateways, and PBX systems, as well as configuring software settings for optimal performance.


• Quality of Service (QoS) Configuration: Implementing QoS measures to prioritize voice traffic over the network, ensuring clear and uninterrupted call quality.


• Number Porting: Assisting with the transfer of existing phone numbers to the new VoIP system to maintain business continuity.


• Unified Communications Integration: Integrating VoIP with other communication tools such as instant messaging, video conferencing, and email for a seamless communication experience.


• VoIP Security: Implementing security measures such as encryption, firewalls, and intrusion detection to protect VoIP communications from threats like eavesdropping and fraud.


• Auto-Attendant and IVR: Configuring automated attendant and interactive voice response (IVR) systems for efficient call routing and self-service options for callers.


• Voicemail and Voicemail-to-Email: Setting up voicemail services, including the option to receive voicemails as email attachments for easy access.


• Call Forwarding and Call Routing: Implementing call forwarding and routing rules to ensure calls are directed to the appropriate person or department.


• Mobile VoIP Integration: Enabling VoIP services on mobile devices to allow employees to make and receive calls using their business number from anywhere.


• Bandwidth Management: Managing network bandwidth to ensure sufficient capacity for VoIP traffic and other business applications.


• Call Recording: Implementing call recording solutions for compliance, training, or quality assurance purposes.


• Reporting and Analytics: Providing tools for tracking and analyzing call data, such as call volume, duration, and performance metrics.


• VoIP System Maintenance and Support: Offering ongoing maintenance and technical support to ensure the VoIP system remains operational and up-to-date.